Privacy Policy

Effective Date: January 1, 2024 — MSI International, Inc. dba MSI Surfaces

1. Information We Collect

When you use this Site, we may collect:

• Contact information you provide when submitting a sample request, project inquiry, or contact form (name, email, phone, company, role).
• Usage data automatically collected through cookies and analytics (page views, browser type, referring URL, IP address, time on site).
• Transaction context such as project type, product interest, and geographic region submitted with inquiry forms.

2. How We Use Your Information

We use collected information to:

• Fulfill sample requests and project inquiries
• Connect you with the appropriate regional sales representative
• Improve Site performance and user experience through analytics
• Send relevant product updates and promotions (only with your consent)
• Comply with legal obligations

We do not sell, rent, or lease your personal information to third parties.

3. Cookies

The Site uses cookies to maintain session state, enable analytics (Google Analytics), and personalize content. You may disable cookies in your browser settings. Disabling cookies may affect Site functionality, particularly form submissions.

4. Data Sharing

We may share your information with:

• MSI regional sales representatives and authorized distributors for inquiry fulfillment
• Third-party service providers (CRM, email delivery, analytics) under data processing agreements
• Legal authorities when required by applicable law

5. Data Retention

Inquiry data is retained for up to 3 years for sales follow-up and regulatory compliance purposes. Analytics data is retained as configured in our analytics platform (typically 26 months). You may request deletion of your personal data at any time.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to marketing communications. To exercise these rights, contact us at [email protected]. California residents may exercise CCPA rights through the same email address.

7. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. Form submissions are transmitted over encrypted HTTPS connections. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Children's Privacy

The Site is intended for business and professional use. We do not knowingly collect personal information from individuals under 16 years of age. If you believe a child has submitted information through this Site, contact us for prompt removal.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated effective date will appear at the top of this page. Continued use of the Site after changes constitutes acceptance of the revised policy.

10. Contact

Privacy Officer: [email protected]
MSI International, Inc., Orange, CA 92867, United States